FAQ — Azhaljack Logistic Services Kuwait
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Everything you need to know about Azhaljack Logistic Services — answered clearly and honestly.

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General

Azhaljack Logistic Services delivers across all six governorates of the State of Kuwait: Capital (Kuwait City), Hawalli, Farwaniya, Ahmadi, Jahra, and Mubarak Al-Kabeer. We cover every neighbourhood, district, and area — no location is too remote for us.

Three things set us apart: speed (we consistently deliver faster than any competitor), reliability (99% on-time rate backed by real data), and service quality (a customer support team that actually picks up the phone). We also invest heavily in technology. In short, we are not just the best by our own assessment — our clients tell us so, every day.

Absolutely. We serve both business-to-business (B2B) and business-to-consumer (B2C) clients. Whether you are sending a pallet of goods to a corporate client or a single parcel to an individual customer's home — Azhaljack handles it with equal precision and care.

Our standard operating hours are Sunday to Thursday, 9:00 AM to 5:00 PM. Our express courier service is available until 11:00 PM. Our customer support line and online tracking system are active during all operating hours. We observe Kuwait national holidays.
Pricing & Payments

Yes — COD is fully supported and is one of our most-used features. We collect cash on your behalf and transfer the funds directly to your registered bank account the following business day. Our COD collection rate is among the highest in Kuwait

Pricing is based on package dimensions, weight, delivery type (standard, same-day, or express), and volume. Business clients benefit from volume-based discounted rates. Contact our sales team for a tailored quote — we are committed to offering the most competitive pricing for premium service in Kuwait.

No setup fees. Creating a business account with Azhaljack is completely free. You only pay for the deliveries you make. For corporate and high-volume clients, we offer dedicated account management, custom dashboards access at no additional cost.
Still Have Questions?

We're here to help.

Our support team responds within 2 business hours. Reach us through any of the channels below.

Call Us
+965 96600674
WhatsApp
+965 97105654
Email
support@azhaljack.com
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